Best Help Desk Remote Jobs You Can Find Online

May 19, 2022

Help desk specialists or technicians handle incoming requests and assist users in resolving technical hardware and software problems. They may also instruct users on basic software or computer functions, as well as prepare them for software updates and scheduled maintenance.

Help desk specialists can work in-house or for a third-party tech solutions provider, and they can often work remotely from home. Computer user support specialists earned a median annual salary of $56,550 in 2019, according to the Bureau of Labor Statistics (BLS), and employment in the field as a whole is expected to grow 8% through 2029.

We've identified eight companies to help job seekers find work as help desk specialists. Check out some of their most recent posts down below!

  1. Empowered Education

Empowered Education is a health and wellness platform that offers practitioner and coach education. Empowered Education gives students access to live events as well as online training programmes.

Recent remote help desk positions:

Advisor for Student Support

Senior Student Support Professional

  1. Infolock

Infolock provides advisory and consulting services that enable organizations to secure, optimize, and manage their data in an efficient and secure manner. Its data governance expertise assists clients in managing risks and maintaining control over their data.

Recent remote help desk positions:

Consultant for Technical Support

  1. Kelly 

Kelly, a staffing firm that specializes in placing workers in a variety of industries, has pioneered workforce solutions in the staffing industry, connecting skilled workers with top businesses and Fortune 100 companies in a variety of industries.

Recent remote help desk positions:

Consultant for the Help Desk

Level 1 Support

  1. Medix

Medix is a staffing and recruiting firm that works with companies in the healthcare, life sciences, and information technology industries. Medix leverages its extensive industry experience to provide comprehensive workforce solutions such as contract, contract-to-hire, and direct hire placement.

Recent remote help desk positions:

IT Service Desk

Analyst for the Help Desk

  1. NTT DATA 

NTT DATA, a global IT innovator, specializes in system integration and networking system services for clients in the public sector as well as the automotive, banking, consumer products, education, energy, healthcare, insurance, manufacturing, retail, and wholesale industries.

Recent remote help desk positions:

Service Desk Representative

Helpdesk Representative

  1. Randstad International

Randstad is a global staffing agency and HR services provider that serves clients in a variety of industries, including finance and accounting, engineering, healthcare, information technology, human resources, legal, manufacturing, life sciences, and logistics.

Recent remote help desk positions:

Analyst for the Help Desk

Tier 2 IT Support Professional

  1. Robert Half International

Robert Half International, a professional staffing and consulting powerhouse, offers specialised financial recruitment services, with a focus on accounting and finance, technology, legal, creative, marketing, and administration.

Recent remote help desk positions:

Analyst for the Help Desk

Technician at the Service Desk

  1. TaxJar

TaxJar is an accounting firm that assists small businesses in simplifying the sales tax process so that they can focus on growing their company. TaxJar is also an expert in ecommerce and application programming interface systems.

Recent remote help desk positions:

Analyst for the Service Desk

Remote help desk jobs have a promising market

Workplaces are embracing remote work options more than ever before. According to a survey, the number of people who work remotely at least once a week has increased 400% since 2010. If you are interested in working from home, you will have many options.

Various tools and technologies have emerged over the last decade. As a result, the number of IT helpdesk support job opportunities has increased. According to one study, 99 percent of people would prefer to work remotely if given the option. In fact, nearly half of full-time office workers want to work from home. The rise of the pandemic Covid-19 has accelerated the trend toward remote work. Remote helpdesk support jobs are no longer a luxury in today's world; they are a necessity. Given the current situation, the trend for remote help desk work from home will continue to grow. Remote help desk support is currently popular. Thus, if you are considering working as a full-time or freelance help desk agent, this is an excellent opportunity to work from home.

The top ten tools required for remote help desk jobs

All help desk support jobs from home require specific tools to function properly. So, have all of these tools at your disposal if you want to work efficiently from home.

  1. Mobile hotspots: Mobile hotspots not only provide internet access, but also serve as a backup in the event that the power or internet fails.
  2. Remote desktop software: This app allows you to securely connect your computer to another location. This tool is useful for anyone who gets online helpdesk jobs and needs to access computers at a company's headquarters.
  3. Team chat apps: The app allows you to communicate with your team members more effectively.
  4. Screen sharing software: with this tool, you can share your files and other apps. Your teammates will be able to see what you're up to.
  5. Video conferencing software: This software is ideal for those who need to interact with people from different departments on a regular basis.
  6. Cloud storage: Even if you have work from home helpdesk jobs, you will require good cloud storage to keep all of your files and folders safe.
  7. To-do list apps: When you get remote helpdesk jobs, you will be bombarded with deadlines. The To-do list app will be extremely useful in submitting work on time and within budget.
  8. Project management software: Use this tool if you are working on multiple projects at the same time.
  9. Note-taking apps: If you work on online IT support jobs, note-taking apps will allow you to record all customer issues and complaints.
  10. Security tools: For IT helpdesk candidates, security tools will assist you in keeping your digital devices safe and secure.

How do I get started as a remote help desk agent?

Students must have strong computer skills as well as the ability to perform remote helpdesk tasks. Some of the fundamental skills that all candidates seeking a remote help desk position must possess include familiarity with both PC and Mac operating systems. Experience with network repair, the ability to communicate with all types of customers, good customer service skills, writing and editing skills, and computer knowledge are all desirable. All of these abilities can be obtained by enrolling in a good college/university. Completing any of these degrees will provide you with numerous opportunities for remote help desk jobs from home. Completing any of these degrees will open up doors to a plethora of opportunities.

Remote IT help desk positions require a high school diploma. However, if you want to advance in your career, a college or university degree is required. The degree must be primarily in IT or computer systems.

What exactly is remote help desk assistance?

Remote desktop support is assistance in accessing a specific computer/device from another computer/device via networking or the Internet. It can grant remote access to the files, applications, and network resources associated with the device.

What credentials are required to work at a help desk?

  • A two-year associate's degree in computer science or a related field is required
  • A thorough understanding of computer systems, hardware, and software
  • Excellent problem-solving, analytical, and teamwork abilities
  • Excellent interpersonal and communication skills
  • A willingness to learn new technologies

What are the best jobs for remote workers?

  • Customer service representative
  • Medical coding specialist
  • Internet marketer
  • Sales representative
  • Developer of software
  • Educator/Tutor
  • Transcriptionist

What characteristics distinguish a good help desk?

High-performance service desks provide simple tools that allow end-users to create tickets, track their status, and even self-resolve some repetitive issues, reducing overall ticket volume and saving the end-user valuable time.

Do you need a degree to work at an IT help desk?

While a formal education may aid in your job search, a college degree is not required to become a help desk technician. IT certifications will demonstrate that you have the necessary skills for the job. CompTIA A+ is a popular certification among help desk technicians.

How long should I remain at the help desk?

If you want to move up into a more specialised field, the general rule of thumb is that you should stay in a helpdesk role for two to three years. That is, assuming you are using your current position as a stepping stone.

What jobs are available with help desk experience?

These certifications can lead to positions such as security administrator, security analyst, systems administrator, and network engineer. If you have these three certifications, identify yourself as a CompTIA Secure Infrastructure Specialist (CSIS)!

Best Help Desk Remote Jobs You Can Find Online

find your workspace

Help desk specialists or technicians handle incoming requests and assist users in resolving technical hardware and software problems. They may also instruct users on basic software or computer functions, as well as prepare them for software updates and scheduled maintenance.

Help desk specialists can work in-house or for a third-party tech solutions provider, and they can often work remotely from home. Computer user support specialists earned a median annual salary of $56,550 in 2019, according to the Bureau of Labor Statistics (BLS), and employment in the field as a whole is expected to grow 8% through 2029.

We've identified eight companies to help job seekers find work as help desk specialists. Check out some of their most recent posts down below!

  1. Empowered Education

Empowered Education is a health and wellness platform that offers practitioner and coach education. Empowered Education gives students access to live events as well as online training programmes.

Recent remote help desk positions:

Advisor for Student Support

Senior Student Support Professional

  1. Infolock

Infolock provides advisory and consulting services that enable organizations to secure, optimize, and manage their data in an efficient and secure manner. Its data governance expertise assists clients in managing risks and maintaining control over their data.

Recent remote help desk positions:

Consultant for Technical Support

  1. Kelly 

Kelly, a staffing firm that specializes in placing workers in a variety of industries, has pioneered workforce solutions in the staffing industry, connecting skilled workers with top businesses and Fortune 100 companies in a variety of industries.

Recent remote help desk positions:

Consultant for the Help Desk

Level 1 Support

  1. Medix

Medix is a staffing and recruiting firm that works with companies in the healthcare, life sciences, and information technology industries. Medix leverages its extensive industry experience to provide comprehensive workforce solutions such as contract, contract-to-hire, and direct hire placement.

Recent remote help desk positions:

IT Service Desk

Analyst for the Help Desk

  1. NTT DATA 

NTT DATA, a global IT innovator, specializes in system integration and networking system services for clients in the public sector as well as the automotive, banking, consumer products, education, energy, healthcare, insurance, manufacturing, retail, and wholesale industries.

Recent remote help desk positions:

Service Desk Representative

Helpdesk Representative

  1. Randstad International

Randstad is a global staffing agency and HR services provider that serves clients in a variety of industries, including finance and accounting, engineering, healthcare, information technology, human resources, legal, manufacturing, life sciences, and logistics.

Recent remote help desk positions:

Analyst for the Help Desk

Tier 2 IT Support Professional

  1. Robert Half International

Robert Half International, a professional staffing and consulting powerhouse, offers specialised financial recruitment services, with a focus on accounting and finance, technology, legal, creative, marketing, and administration.

Recent remote help desk positions:

Analyst for the Help Desk

Technician at the Service Desk

  1. TaxJar

TaxJar is an accounting firm that assists small businesses in simplifying the sales tax process so that they can focus on growing their company. TaxJar is also an expert in ecommerce and application programming interface systems.

Recent remote help desk positions:

Analyst for the Service Desk

Remote help desk jobs have a promising market

Workplaces are embracing remote work options more than ever before. According to a survey, the number of people who work remotely at least once a week has increased 400% since 2010. If you are interested in working from home, you will have many options.

Various tools and technologies have emerged over the last decade. As a result, the number of IT helpdesk support job opportunities has increased. According to one study, 99 percent of people would prefer to work remotely if given the option. In fact, nearly half of full-time office workers want to work from home. The rise of the pandemic Covid-19 has accelerated the trend toward remote work. Remote helpdesk support jobs are no longer a luxury in today's world; they are a necessity. Given the current situation, the trend for remote help desk work from home will continue to grow. Remote help desk support is currently popular. Thus, if you are considering working as a full-time or freelance help desk agent, this is an excellent opportunity to work from home.

The top ten tools required for remote help desk jobs

All help desk support jobs from home require specific tools to function properly. So, have all of these tools at your disposal if you want to work efficiently from home.

  1. Mobile hotspots: Mobile hotspots not only provide internet access, but also serve as a backup in the event that the power or internet fails.
  2. Remote desktop software: This app allows you to securely connect your computer to another location. This tool is useful for anyone who gets online helpdesk jobs and needs to access computers at a company's headquarters.
  3. Team chat apps: The app allows you to communicate with your team members more effectively.
  4. Screen sharing software: with this tool, you can share your files and other apps. Your teammates will be able to see what you're up to.
  5. Video conferencing software: This software is ideal for those who need to interact with people from different departments on a regular basis.
  6. Cloud storage: Even if you have work from home helpdesk jobs, you will require good cloud storage to keep all of your files and folders safe.
  7. To-do list apps: When you get remote helpdesk jobs, you will be bombarded with deadlines. The To-do list app will be extremely useful in submitting work on time and within budget.
  8. Project management software: Use this tool if you are working on multiple projects at the same time.
  9. Note-taking apps: If you work on online IT support jobs, note-taking apps will allow you to record all customer issues and complaints.
  10. Security tools: For IT helpdesk candidates, security tools will assist you in keeping your digital devices safe and secure.

How do I get started as a remote help desk agent?

Students must have strong computer skills as well as the ability to perform remote helpdesk tasks. Some of the fundamental skills that all candidates seeking a remote help desk position must possess include familiarity with both PC and Mac operating systems. Experience with network repair, the ability to communicate with all types of customers, good customer service skills, writing and editing skills, and computer knowledge are all desirable. All of these abilities can be obtained by enrolling in a good college/university. Completing any of these degrees will provide you with numerous opportunities for remote help desk jobs from home. Completing any of these degrees will open up doors to a plethora of opportunities.

Remote IT help desk positions require a high school diploma. However, if you want to advance in your career, a college or university degree is required. The degree must be primarily in IT or computer systems.

What exactly is remote help desk assistance?

Remote desktop support is assistance in accessing a specific computer/device from another computer/device via networking or the Internet. It can grant remote access to the files, applications, and network resources associated with the device.

What credentials are required to work at a help desk?

  • A two-year associate's degree in computer science or a related field is required
  • A thorough understanding of computer systems, hardware, and software
  • Excellent problem-solving, analytical, and teamwork abilities
  • Excellent interpersonal and communication skills
  • A willingness to learn new technologies

What are the best jobs for remote workers?

  • Customer service representative
  • Medical coding specialist
  • Internet marketer
  • Sales representative
  • Developer of software
  • Educator/Tutor
  • Transcriptionist

What characteristics distinguish a good help desk?

High-performance service desks provide simple tools that allow end-users to create tickets, track their status, and even self-resolve some repetitive issues, reducing overall ticket volume and saving the end-user valuable time.

Do you need a degree to work at an IT help desk?

While a formal education may aid in your job search, a college degree is not required to become a help desk technician. IT certifications will demonstrate that you have the necessary skills for the job. CompTIA A+ is a popular certification among help desk technicians.

How long should I remain at the help desk?

If you want to move up into a more specialised field, the general rule of thumb is that you should stay in a helpdesk role for two to three years. That is, assuming you are using your current position as a stepping stone.

What jobs are available with help desk experience?

These certifications can lead to positions such as security administrator, security analyst, systems administrator, and network engineer. If you have these three certifications, identify yourself as a CompTIA Secure Infrastructure Specialist (CSIS)!

If you have enough space at home, it is better to convert it into a separate work space. So the very first thing for you to work remotely is to find a workspace that is dedicated for you to work instead of sitting in the living room or bedroom. Find the best place at home that can serve as your work setup. Some workers that are new to remote work often struggle with the kids, pets, roommates, and some distractions at home.

To mitigate these challenges, the best way is to find a dedicated place for yourself where you could easily balance your work life and entertainment life. It is also important to focus on your core tasks and not end up giving extra time to complete them at the end of the day.

Try to avoid deciding on a workplace where people often walk around and congregate in the TV area and kitchen. One of the home office setup ideas is that you find a peaceful place where you have less distractions and sufficient privacy to attend your zoom meetings and calls without any background noise. Doesn't matter even if you have a very small space, you can even have the best desk setup for two monitors for you that increases your work productivity and isolation to focus.

Lighting that Increases your Work Productivity

It is always important to focus on the lighting of the room you are working in. You are supposed to spend some 8 to 9 hours in one light and that should be comfortable for your eyes and mind. Natural light is the best option to have when you are working from home. When it comes to increasing productivity at work, natural light helps you decrease drowsiness. If you don't have access to natural light, you can set your desk light to a natural one. This is your responsibility to have the best home office setup for productivity.

Keep Your
Workspace Clean
and Organized

Your workplace productivity is often affected due to the cluttered desk. One of the important things to remember to have the best desk setup for home office
is that the more organized your setup is, the more your work productivity will be.

When the desk is cluttered, it becomes very difficult to find the things and arrange them when you need them. And it becomes very difficult to have them when you need them immediately and you look here and there to get them, but it tends to waste so much of your time. To avoid this inconvenience, it is always better to organize your desk before you get started on the work.

It is one of the best tips to work from home.

A neat and clean workspace always motivates you to work without any distraction and makes access easy to each and everything that is present and
is actually required to be on your desk.

When a workspace is clean, it also helps you reduce anxiety and stress. It is therefore important to know how you can arrange your desk and declutter your workspace. The very first thing is that you reduce the use of paper. And instead of physical material like papers, you can use high-end home office productivity tools, such as Evernote or Google Drive, etc, to keep all your notes organized, as well as saved on the drive.

You can access the documents with one click. For this, you do not need to run here or there or waste your time finding the document you want immediately. All the documents whether it would be a Word file, a Google sheet, a spreadsheet, or any folder, you can easily access on your computer and make edits without any delay. This saves much of your time, as well as keeps your workspace neat and clean.

Secondly, always keep the things you need regularly while working. The stuff such as your mouse, your charger, your mobile phone, notepads, and headphones, etc. could be kept organized on your desk.

Colors and Greenery

Colors always play a vital role in freshening your mood. Similarly, when it comes to your work productivity, it is very important that you have the colors around you that could impact your mood and work productivity. Surround yourself with the greens and blues that could help you increase your productivity and help you work peacefully. We are always motivated towards work when the stuff around us calms us. It actually has a major role in giving you more hands at work. So make sure that your workspace is giving you the good vibes that can actually help you to work happily in a remote environment.

Place some green plants around your desk or table, put some photo frames and colorful pieces of art that you have made. Choose the best home office layout for productivity and make a setup in your house that serves the purpose of ultimate work culture and vibe. It will not only help you focus on core activities and tasks but also motivate the team members with your energy level. Make your work from home more exciting and productive with these simple yet affordable ideas.

Drink Plenty of Water

While working remotely, you are constantly sitting in one place and so it is important to keep yourself very hydrated. Even mild dehydration can affect your work. In men, it results in a decrease in cognitive performance whereas, in women, it degrades your mood. So make sure to java a water bottle with you all the time you are working and drink it often.

You have to find a bottle in which your water remains hot or cool accordingly and you do not have to visit the kitchen again and again to have it. Put one big bottle on your table to use throughout the day. You can also add some fruits or vegetables to it to make it a refreshing drink for yourself.

Focus on your Ergonomics

Remote workers usually spend more time and work for longer hours. Amid so, at least 6 to 9 hours are spent every day. During excessive work and sitting, it is important to focus on your ergonomics as well. Sitting for hours on a desk and table can affect the muscles of your back, neck, and shoulders so make sure that you keep yourself physically fit during remote work.

It is important for you to have a suitable setup. Choose the best chair and table for yourself where you are supposed to spend a significant amount of time on a daily basis. Choose a chair that has solid lumbar support and the desk is also according to your height. Your chair should be adjustable in height so that you could balance it according to your desk height.

Adjust your mouse and laptop in such a way that you could naturally see forward. Your neck should not bend while working, sit straight to keep your back straight all the time. You can go and choose the best work from home essentials. Not only this, you need to have some home office productivity tools that could help you work seamlessly and automatically in certain activities.

This article gives an answer to a very common question, how to make home office more productive? So set up a home office for remote work now by following the given guidelines.